Privacy Policy (PP) Legal Agreement

.:: Please Read All Following Terms Carefully -- PRIVACY POLICY (PP) ::.(Last Update : September 2007)

By submitting the online order form, or by using HostOptima Solutions' service, Customer hereby agrees to HostOptima Solutions' Terms of Service (TOS), Acceptable Use Policy (AUP), No Spam Policy (NSP), and Privacy Policy.

Unless otherwise specified, in this TOS, the AUP, the NSP, and the Privacy Policy, the usage of “us”, “we”, “our”, and “ours” shall refer to HostOptima Solutions, a company based in Canada, and all its parents, subsidiaries, successors, and assigns. The usage of “you”, “your”, “they”, and “them” shall refer to the Customer of HostOptima Solutions.

1. Introduction.
HostOptima Solutions respects the privacy of every individual who visits its Web sites and uses its services. This privacy statement provides notice of the standards and terms under which HostOptima Solutions protects the privacy of information supplied by visitors to sites on the World Wide Web that are owned and operated by HostOptima Solutions, including www.hostoptima.com. This privacy statement provides notice of our information collection practices and of the ways in which your information may be used. This policy may change from time to time, so please check back periodically to review this information.

2. Personally Identifiable Information.
HostOptima Solutions typically receives specific data about its Web site visitors only when such information is provided voluntarily, such as when our visitors request information, purchase or enroll for services, provide resume information for employment opportunities, or send us e-mail. Of course, some of these activities require that you give us information, such as when you make a purchase, use a credit card or electronic payment service to pay for HostOptima Solutions services, submit your resume, or request certain types of information.

We collect the following types of information about you.

Contact Information

  • Name
  • Company
  • Postal Address
  • City
  • State
  • Country
  • Zip code or postal code
  • Email address
  • Telephone number
  • Fax number
  • Internet domain name
Financial Information
  • Credit or debit card information
  • Cardholder name
  • Bank Name (for checks/money-orders)
  • Card number
  • Type of card (e.g., Visa, Mastercard)
  • Expiration date
  • Security code
  • PayPal account information
  • Email address of PayPal account
Verification Data
  • Internet Protocol (IP) address for fraud-prevention purposes
Other Information
  • Additional Information to use for billing purposes, fraud security checks, legal authorities etc.

When you provide personally identifiable information to HostOptima Solutions through one of our Web sites, it will be used to fulfill your specific request. However, HostOptima Solutions reserves the right, in its discretion, to send you bulletins and other important information about your HostOptima Solutions services.

HostOptima Solutions currently sends service communication e-mails through www.hostoptima.com, www.ciantech.com, and/or www.polurnet.com. The service communication e-mails are essential to our registering you for service and to our continuing provision of services to you. Therefore, you may not opt out of receiving these e-mail messages.

HostOptima Solutions will not, however, sell, trade, or otherwise disclose your personally identifiable information unless we are authorized or legally required to do so, or in the case of imminent physical harm to any person. On those HostOptima Solutions sites where you may provide HostOptima Solutions with credit card, electronic payment service, or other ordering information via the Web, HostOptima Solutions protects and secures this information by employing commercially customary Web-based security and encryption protocols, an example of which is the Secure Socket Layer (SSL). On those sites where you voluntarily offer any feedback, data, answers, questions, comments, suggestions, ideas or the like, HostOptima Solutions will treat that portion of the information as non-confidential and non-proprietary and, except as otherwise expressed in this privacy statement, HostOptima Solutions assumes no obligation to protect such information from disclosure.

3. Non-Personally Identifiable (Generic) Information.
In general, HostOptima Solutions gathers some generic information automatically. Generic information does not reveal the identity of the visitor. It usually includes information about the Internet address assigned to your computer, the number and frequency of visitors, and the HostOptima Solutions sites visited. HostOptima Solutions gathers this information for the limited purpose of determining customer service and Web site needs. We accomplish this by using certain technologies, including "cookies" (a technology that can be used to provide the visitor with tailored information about HostOptima Solutions services). HostOptima Solutions does not combine information collected in this way with any personally identifiable information. You can set your Web browser to notify you when you receive a cookie and you can refuse it. However, refusing some cookies may make it impossible to use or navigate the HostOptima Solutions Web site properly.

4. Your HostOptima Solutions-Hosted Web Site, Bulletin Boards, Chat Rooms and Third Party Sites.
Information that you disclose in a public space, including on any bulletin board, chat room, or Web site that HostOptima Solutions may host for you as part of your HostOptima Solutions services, is available to anyone else who visits that space. HostOptima Solutions cannot safeguard any information you disclose in these locations. Additionally, HostOptima Solutions Web sites may contain links to sites that belong to third parties unrelated to HostOptima Solutions. HostOptima Solutions cannot protect any information you may disclose at these sites and recommends that you review the privacy policy statements of those sites you visit.

The Live Chat system that HostOptima Solutions uses for customer support is a one-on-one chat. HostOptima Solutions owns or licenses the Live Chat software and operates it on HostOptima Solutions's server and network. No third party collects any information that you provide through the Live Chat system. HostOptima Solutions may retain and use logs of the Live Chat sessions for any of the following purposes:

  • to analyze and resolve system problems;
  • to compile and update frequently asked questions (FAQ) and entries in the customer support Knowledge Base;
  • to report problems to and obtain technical support from HostOptima Solutions's vendors, suppliers, or service providers;
  • to train personnel providing support to customers via Live Chat;
  • to evaluate the job performance of personnel providing support to customers via Live Chat;
  • to measure the effectiveness of Live Chat in providing support to customers;
  • to improve the quality and effectiveness of Live Chat in providing support to customers; or
  • to perform any other internal task related to providing services to HostOptima Solutions customers, provided that performance of the task does not require disclosure of any of the contents of a chat session without the customer's prior permission.

5. Exceptions and Limitations.
Notwithstanding the foregoing and in compliance with applicable laws, HostOptima Solutions (i) cooperates fully with state, local, and federal officials in any investigation relating to any content (including personal or private electronic communications transmitted to HostOptima Solutions) or purported unlawful activities of any user of the HostOptima Solutions Service, and (ii) takes reasonable measures to protect its proprietary rights. For the limited purposes of accomplishing such cooperation and measures and in compliance with applicable laws, HostOptima Solutions may be required to disclose personally identifiable information.

In addition, HostOptima Solutions may elect to monitor the areas of communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate HostOptima Solutions's business; or (iii) to protect the rights or property of HostOptima Solutions or others.

6. Sale or Transfer of HostOptima Solutions's Stock or Assets. In connection with the potential or actual sale or transfer of any of its interest in www.hostoptima.com, and other sites owned by HostOptima Solutions, and any of the assets or stock of the company, HostOptima Solutions reserves the right to sell or transfer your information (including, but not limited to, name, address information, and other information you provided to HostOptima Solutions) to a third party that (i) concentrates its business in Web hosting or communication products or services; (ii) agrees to be HostOptima Solutions's successor in interest with regard to the maintenance and protection of information collected and maintained by HostOptima Solutions; and (iii) agrees to the obligations of this privacy statement. To the extent it is practicable to do so, this paragraph shall also apply in the event of any bankruptcy proceedings involving HostOptima Solutions.

In the event that HostOptima Solutions plans to transfer your information to a third party incident to a potential or actual sale of any of HostOptima Solutions's assets or stock, or incident to any bankruptcy proceedings involving HostOptima Solutions, HostOptima Solutions will:

  • Notify you by e-mail, at the e-mail address then on file for your account, at least thirty (30) days prior to the transfer taking place; and
  • Give you the opportunity to decide whether you wish for your information to be transferred to the third party. Please note, however, that if you choose not to allow your information to be transferred to the third party, you may have to terminate or cancel your service with HostOptima Solutions. At the time of providing notice to you of the upcoming transfer of information to a third party, HostOptima Solutions will tell you whether you will have to terminate or cancel your service, should you decide not to allow HostOptima Solutions to transfer your information to the third party.

7. Applicable Laws.
AS A MATERIAL CONDITION OF USING THIS WEB SITE OR HostOptima Solutions, HOSTING SERVICES, OR BOTH, CUSTOMER AND HostOptima Solutions AGREE THAT THE USE OF THIS SITE IS BOUND AND GOVERNED BY THE LAWS OF THE PROVINCE OF QUEBEC AND OF CANADA, REGARDLESS OF WHERE CUSTOMER MAY RESIDE, ACCESS THE INTERNET, OR CONDUCT HIS, HER, OR ITS BUSINESS.

MOREOVER, CUSTOMER ACKNOWLEDGES AND AGREES THAT HostOptima Solutions RECEIVES AND STORES PERSONALLY IDENTIFIABLE INFORMATION ON SERVERS LOCATED WITHIN CANADA AND/OR THE UNITED STATES OF AMERICA. FURTHERMORE, CUSTOMER ACKNOWLEDGES AND AGREES TO SUCH FLOWS OF HIS OR HER PERSONALLY IDENTIFIABLE INFORMATION ACROSS BORDERS FROM HIS OR HER COUNTRY TO THE UNITED STATES OF AMERICA OR CANADA.

SPECIAL NOTICE TO CUSTOMERS LOCATED OUTSIDE THE UNITED STATES OF AMERICA OR CANADA.

HostOptima Solutions' Web site and services are operated by HostOptima Solutions, a website operated in both Canada and United States of America. HostOptima Solutions' site and services can be accessed by visitors and customers from countries around the world. Such countries may have differing laws with respect to Internet communications, the formation of contracts, consumer protection issues, privacy, and the transfer of personally identifiable information.

8. Changes in this Privacy Statement.
If we decide to change our privacy policy, we will post those changes in this privacy statement, on the home page, and in other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

9. Contact Us.
If you have any questions or suggestions regarding our privacy policy, please contact us at: info@hostoptima.com

10. Access to Personally Identifiable Information.
If your personally identifiable information changes, or if you no longer desire our service, you may update it by making the change on our member information page or by e-mailing our Sales/Orders Department at sales@hostoptima.com.

11. Sharing of Information.

Agents
We use an outside credit card processing company to bill you for services. This company does not retain, share, store or use personally identifiable information for any purposes other than to bill you for our services.

Service Providers
We use other third parties to provide various additional services for you on our Web site. When you sign up for the additional services, we will share certain elements of the information you provide to us as necessary for the third party to provide that service.

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